Job Purpose
Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities.
• Ensuring timely execution of campaigns along with the governance checks.
• Ensuring timely communication to stakeholders on project deliverables
• Campaign performance Analysis post execution for process optimization and effective communication
• Preparation of management MIS on various communication projects and deliveries.
• Understanding of all business requirements will be an added advantage
• Preparation of management MIS on various communication projects and deliveries
• Understand change requirements and evaluate to take decision on selection of processes for automation based on impact and extent of change.Duties and Responsibilities
• Communication planning and executing the campaigns within well-defined TAT.
• Governance checks in all the campaigns with end-to-end scenarios is mandatory to avoid escalations
• Robust technology adoption, project delivery and domain experience in Debt Management services




• Responsible for managing & defining solutions for business requirements with respect to system fitment with keeping operational process in center
• KPI development and monitoring
• Managing Communications (All communication channels) for DMS.
• Script development for all communication as per business use cases.
• Liaison with external and internal stakeholders for campaign development, white-listing and management.
• Execution of Notification, Email, Whatsapp, Voice Bot and SMS campaigns for higher digital payment penetrationKey Decisions / Dimensions
• To execute cross-functional digital projects maintain and manage agreed timeline
• To Improve campaign efficiency by continuously analyzing campaign performanceMajor Challenges
• To execute cross-functional campaigns as per agreed timeline and in-line with regulatory, legal & compliance guidelines.
• To execute all the communication campaigns err

📌 Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune