Job Description

What You'll Do:
• Monitor system health and performance using tools like Grafana, Current Relic, Datadog, Sumo Logic, Dynatrace, etc.
• Create and maintain dashboards, alerts, and log queries to improve visibility and issue detection.
• Respond to and resolve support tickets by working closely with customer support and engineering teams.
• Use Jira to track issues, bugs, and tasks; keep them updated with clear status and progress.
• Document processes, known issues, and solutions in Confluence and maintain operational playbooks.

What We’re Looking For:
• Collaborate with engineering, DevOps, product, and customer support teams to ensure fast resolution and continuous improvement.
• B.Tech / MCA in Computer Science, IT, or a related field
• 3+ years of experience in a technical support, product support, or site operations role
• Hands-on experience with monitoring and observability tools like Grafana, New Relic, Datadog, Sumo Logic, Dynatrace, etc.
• Experience in creating dashboards, setting up alerts, and analyzing logs
• Working knowledge of Jira (issue tracking) and Confluence (documentation)

Key Responsibilities:

📌 Product Support Engineer (Mumbai)
🏢 Kissht
📍 Mumbai