Role: Associate / Sr. Associate – VRM (Merchant Onboarding & Portfolio Management)
Location: [Noida]
Department: Merchant Onboarding & Portfolio
Reporting To: Team Lead / Manager – Onboarding
Role Overview
As a VRM Associate, you will support merchants in completing their onboarding journey with Paytm Payments Services. The role involves guiding merchants through document submission, compliance checks, and basic integration readiness, ensuring smooth and timely activation along with portfolio management.
Key Responsibilities
Connect with merchants over calls, emails, or chats to guide them through onboarding steps.
Ensure submission and verification of required documents (KYC, KYB etc.).
Follow up with merchants on pending actions (docs upload, consent, docs rejected, risk rejected, agreement acceptance, etc.).
Coordinate with internal teams (Ops & Risk) for status updates or issue resolution.
Maintain accurate onboarding records in CRM/ERP/Tracker.
Provide basic guidance on payments integration steps and direct merchants to integration support teams when required.
Escalate complex cases or delays to Team Lead/Manager promptly.
Meet daily/weekly targets on merchant follow-ups and onboarding completions.