Description
Job Description: L3 Application/Production Support Engineer Role: L3 Application/Production Support Engineer Location: Bangalore Experience Required: 5-6 years (preferably in the Indian Banking Sector or BFSI Domain) Shift Timings: Willing to work in shifts, including weekends. --- Key Responsibilities: 1. Technical Expertise: - Provide advanced technical support for applications running on Windows IIS, Linux/AIX environments. - Proficient in SQL, PL/SQL, and usage of tools like PL/SQL Developer and SQL Developer. - Experience with JavaScript logs, .NET logs, and knowledge of API management. - Basic knowledge of AWS and Azure DevOps, including build creation and deployments. - Robust understanding of integration systems such as TIBCO, APIM, and multiple API platforms. 2. Incident, Problem, and Change Management: - Handle critical production incidents, perform root cause analysis, and work towards resolution. - Ensure timely resolution of issues by proactively managing incident queues and assigning tasks to appropriate teams.
- Manage change requests and deployments in coordination with cross-functional teams. - Manage crisis calls and provide effective communication to senior stakeholders during highseverity incidents. - Participate in Disaster Recovery (DR) drills to ensure operational readiness. 3. Observability & Monitoring: - Expertise in monitoring tools like AppDynamics, ensuring applications' uptime and performance. - Proactively identify performance bottlenecks and resolve them in coordination with the development and infrastructure teams. 4. IT Infrastructure Management: - Coordinate OS patching activities, weekend deployments, and critical updates across environments. - Ensure proper tracking and closure of weekend deployment tasks and post-deployment validations. 5. Banking Sector Knowledge: - Strong understanding of the Information Technology Architecture in Indian Banking sectors. - Ensure compliance with industry guidelines and standar