Job Title: Quality Manager
Job Location: Hyderabad, Telangana, India
Job Location Type: Hybrid
Job Contract Type: Full time
Job Seniority Level: Mid-Senior level
The Quality Manager is responsible for reviewing and consulting on Standard Operating Procedures and associated documents. The role will process Quality Incidents, perform root cause analysis and lead sponsor and internal audits. The Quality Manager will also define, adopt and oversee quality and compliance for processes and standards that are fundamental to technology-enabled services. The role provides expertise for solution development and computerized system validation. In collaboration with business partners, the role also monitors, identifies and implements continuous process improvement across all business units.
Key Accountabilities:
Review SOPs for Quality Excellence & Compliance
- Train & advise internal stakeholders in creating & updating Standard Operating Procedures
- Review Standard Operating Procedure for adherence to regulatory and critical to quality criteria.
- Maintain and safeguard the integrity of the quality management system as a whole.
- Release Standard Operating Procedures and associated documents.
- Maintain an inventory of Standard Operating Procedures including its history.
Provide Regulatory Expertise & Training
- Schedule and deliver regulatory training sessions.
- Monitor for training compliance, up-to-date Curriculum Vitae and Job Descriptions
- Ensure that the organization has relevant regulatory expertise proven by personal and quality records.
Review & Assess Suppliers
- Establish standards and ‘critical to quality’ criteria for supplier evaluations.
- Prepare assessment/audits plans for suppliers’ products/services
- Coordinate with supplier representatives and internal stakeholders on the scope, timing and logistics of the review/audit
- Conduct supplier audit/assessments following a risk-based approach
- Report on the review/audit outcomes to management, internal