Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Associate Director Operations
Job Description:

Job Description
Associate Director Operations
Grade: UM3
Location: Indore | Reports To: Director / Senior Director Operations

JOB SUMMARY
Ideal candidature would be overall work experience of 10-14+ years' experience in HC domain & Claims / payer exposure. Multi-site and Healthcare Industry Preferred.

DUTIES AND RESPONSIBILITIES

A. Solution Leadership
< >Proven experience in operational process management,



change management and administrative leadership roles.In depth knowledge of diverse business functions & operations best practices.Provide additional support for achieving key performance and productivity goals.Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross-functional teams is a must.Responsible for a wide spectrum of Operations and P&L; responsibilities, must be able to multi task across multiple business operations with proficiency.Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews.Responsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIs.Work closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L; forecasts.Drive Continuous improvements an

📌 Associate Director Operations (Indore)
🏢 Sagility
📍 Indore