Description
Job Summary
The Sales Support & Customer Account Specialist supports the growth and management of Direct Original Equipment Manufacturer (DOEM) accounts by building solid customer relationships, coordinating cross-functional activities, managing sales operations, and ensuring timely commercial and operational support. This role is responsible for supporting business development initiatives, spare parts sales, forecasting, account receivables, and customer issue resolution while executing the Cummins Sales Process to drive customer satisfaction and sustainable business growth across assigned market segments.
Key Responsibilities
- Support the development and execution of account strategies to strengthen customer relationships and grow business across assigned DOEM accounts and market segments.
- Drive business growth within assigned segments, including Pumps, Agriculture, Marine, Industrial, and Automotive applications.
- Support the implementation of customer capability initiatives, including Self-Support Models for DOEM customers.
- Generate, process,



and coordinate spare parts orders, ensuring timely execution and delivery to customers.
- Manage spare parts order fulfillment for Agriculture, Marine, Pump, Industrial, and Automotive DOEM customers.
- Serve as a primary point of contact for customer inquiries related to engine supply, spare parts, service support, pricing, and commercial requests.
- Coordinate with Application Engineering and other cross-functional teams to provide technical and commercial solutions for new customer enquiries.
- Support business development activities by identifying new opportunities, conducting initial customer engagement, coordinating cold-calling activities, supporting Non-Disclosure Agreement (NDA) completion, and facilitating smooth handover to Key Account Managers.
- Coordinate customer visits, meetings, negotiations, and communication between customers and internal stakeholders.
- Act as the voice of the customer

📌 On Site Service Technician (Jamshedpur)
🏢 Cummins
📍 Jamshedpur