About Bruno:

Bruno is an open-source, Git-friendly API Client (alternative to tools like Postman), built for developers who value local-first workflows and simplicity. We’re growing fast and need someone who can help shape the future of developer experience.

Background:

Bruno has a highly active and engaged community across GitHub and other channels, with over 43k GitHub stars and around 400 contributors; where users actively report issues, share feedback, and contribute ideas.

With a product now reaching hundreds of thousands of developers, it’s critical that we respond quickly, understand problems deeply, and turn community feedback into meaningful product improvements.

We’re looking for a Community Support Engineer who can serve as the first line of technical support for our users, helping troubleshoot issues, reproduce bugs, escalate product problems, and ensure users have a smooth experience with Bruno.

Requirements
About you:
- 2–5 years of experience in technical support, support engineering, QA, or software engineering
- Strong troubleshooting and debugging skills




- Comfortable working with APIs, HTTP requests, authentication, and developer tooling
- Familiar with GitHub workflows including issues, pull requests, and discussions
- Able to understand logs, error messages, and technical configurations
- Strong written communication and customer-handling skills
- Self-driven and comfortable working in a quick-moving, async environment
- Experience with Jira or issue-tracking workflows
- Understanding of Git, CI/CD, or local development environments

What you’ll do:
- Provide technical support to users across GitHub, Discord, Zendesk, and other support channels
- Engage with users to understand their problems deeply, use cases, and context.
- Diagnose API, networking, environment, and configuration-related problems
- Create high-quality Jira tickets with detailed research, clear problem statements, and context
- Track issues through resolution and communica

📌 Community Support Engineer (Bengaluru)
🏢 Bruno Software
📍 Bengaluru