Qualification: Any Graduate (Travel & Tourism background preferred)
Job Summary
We are looking for a detail-oriented Executive – Visa Services to handle visa applications, travel documentation, and client support. The ideal candidate should have experience in visa processing, knowledge of international travel requirements, and excellent customer service skills.
Key Responsibilities
Visa Processing
- Handle visa applications for tourist, business, student, employment, and visit visas.
- Verify and process visa forms and supporting documents.
- Coordinate with embassies, consulates, and visa processing centers.
- Schedule visa appointments, interviews, and biometric submissions.
- Track application status and provide regular updates to clients.
- Ensure compliance with embassy and immigration requirements.
Client Support
- Guide clients on visa requirements, passport validity, travel insurance, and supporting documents.
- Assist with travel-related documentation and pre-departure requirements.
- Respond to customer inquiries via phone, email, WhatsApp, and in person.
- Resolve customer concerns and provide timely support.
Operations & Coordination
- Coordinate with ticketing, holidays, sales, and operations teams.
- Follow up with clients for pending documents.
- Ensure timely submission and collection of visa applications.
- Support group visa processing for corporate and leisure travel.
Compliance & Documentation
- Stay updated on visa regulations, immigration policies, and travel advisories.
- Maintain accurate and confidential records of applications and documents.
- Ensure compliance with company policies and travel regulations.
Required Skills
- Experience in visa processing and travel documentation.
- Knowledge of international visa procedures and immigration regulations.
- Strong communication and customer service skills.
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