Client Relationship Management
- Act as the primary contact for assigned clients, ensuring excellent communication and understanding of their needs.
- Build and maintain strong, long-lasting client relationships.
- Regularly update clients on project progress, deliverables, and challenges.
Project Coordination
- Collaborate with internal teams (design, development, and marketing) to ensure timely and successful project delivery.
- Oversee project timelines, budgets, and deliverables to ensure they align with client expectations.
- Proactively identify and resolve project issues, providing solutions to keep clients satisfied.
Sales and Upselling
- Identify opportunities to upsell additional services or solutions to existing clients.
- Work closely with the sales team to onboard new clients and ensure a smooth transition.
Performance Monitoring and Reporting
- Track project KPIs and ensure goals are met.
- Provide detailed reports on project progress, client satisfaction, and financial metrics.
Strategic Planning
- Develop and execute account strategies to retain and grow client accounts.
- Participate in strategic discussions to align client goals with SimplSo’s offerings.
Requirements
Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience:
- Skilled in account management, client servicing, or a related role in an eCommerce or digital agency.
- Strong understanding of Shopify, eCommerce, and headless commerce solutions is a plus.
Skills:
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in project management tools (e.g., Asana, Trello) and CRM software.
- Analytical mindset with the ability to interpret data and provide actionable insights.
Benefits
- Market-competitive salary with quarterly incentive-based growth opportunities.
- Full-time role with a 5-day working week.
- No contractual bonds, providing freedom and flexibility.
- Opportunit