CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Your Impact:
- Validate technology design, software releases, new Cisco technology solutions for projects/accounts to accelerate customer outcomes
- Build customer simulations in test labs to resolve/validate sophisticated problems& compatibility issues
- Understanding of product level architecture. Ability to apply Cisco Networking Design standard methodologies in Validation Scenarios.
- Write effective test cases and /or scripts based on customer test environment and requirements.
- Raise defects, liaison with Dev engineers and drive issues resolution.
- Review test plans and design changes related to area of responsibility.
- Apply field concepts to system tests. Have a working knowledge of customer deployments and able to map it to the feature
- Tackle complex, multi-functional issues that cross many technologies in Core and Edge networking
- Build traffic profiles with 3rd party test tools such as Ixia or Spirent.
- Build and deliver customer collateral, portals, documentation and knowledge transfer
- Align with and support company policies and processes and apply relevant tools to efficiently implement the role and support Skilled Services’ strategies and goals
- Play the role of an individual contributor
Cisco SD-WAN & Cisco SDA Network Engineer
What You'll do
- Validate technology designs, software releases, and new Cisco networking solutions for projects/accounts to accelerate customer outcomes.
- Deploy, configure, validate, and troubleshoot Cisco SD-WAN solutions, including vManage, vSmart, vBond, Cisco Catalyst SD-WAN Edge platf