Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

The Salesforce Analyst will be an integral part of our award-winning team, focused on providing global end-user support and driving continuous improvement for our Salesforce platform. This role involves managing internal user tickets, performing system administration, and leveraging the platform’s analytical tools to create reports and dashboards.

Key Responsibilities:

End-User Support and Issue Resolution
- Provide timely, global end-user support, documenting, troubleshooting, and resolving requests, incidents, and problems via email and ticketing systems.
- Critically analyze, triage, and resolve complex issues.




- Utilize and build decision trees to evaluate and appropriately escalate issues to internal technology teams.
- Collaborate with Appian’s technology team to resolve application issues and provide guidance on system utilization.

System Administration and Configuration
- Perform essential system configuration, maintenance of user roles and profiles.
- Design, build, and maintain reports and dashboards in Salesforce to meet business needs.

Documentation and Platform Improvement
- Create and maintain thorough documentation of processes, policies, and application configurations.
- Update the knowledge base to ensure procedures and known fixes are current and easily accessible.
- Stay current with Salesforce platform releases, new features, and best practices, making recommendations to management regarding implementation.
- Document recent requirements when needed.

Stakeholder Collaboration
- Work with cross-functional stakeholders to clarify syst

📌 Salesforce Analyst (Chennai)
🏢 Appian
📍 Chennai