Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Client Relationship Management team is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative,



operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.
What are we looking for? Must have/ minimum requirement.

· US Retirement Services domain – Defined Contributions and Defined Advantages
· Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
· Knowledge and understanding of corporate/group retirement plans (403(b), 401(k) and 457 plans) including: retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations.
· US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.
· Knowledge of handling Participant Census data.
· Review and updates plan configuration fields.
· Good Attention to detail with research and timely resolution ab

📌 Customer Service Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru