Key Responsibilities

1. Project Delivery & Governance
- Plan and coordinate all aspects of AIC projects (strategy/assessments, architecture/design, implementation/execution, and transition to operations) from initiation through closure.
- Ensure service delivery success, quality, and customer satisfaction through effective project and program management practices.
- Lead project initiation activities, including confirmation of client objectives, success metrics, scope, assumptions, constraints, dependencies, and governance model.
- Develop, maintain, and execute project plans, schedules, budgets, work breakdown structures, and RAID (Risks, Assumptions, Issues, Dependencies) logs.
- Own project administration in AHEAD’s tools (e.g., PSA), ensuring accurate project setup, resource plans, budgets, billing milestones, and status updates.
- Apply change control and Project Change Request (PCR) processes for scope, schedule, and budget changes in collaboration with ELs, TLs, and Sales.

2. Stakeholder & Client Management
- Serve as a primary point of contact for assigned projects,



driving transparent and proactive communication with client stakeholders and internal leadership.
- Facilitate status meetings, steering committees, and executive-level updates, providing transparent views of progress, risks, decisions, and financial health.
- Align delivery with AIC and client standards (e.g., Agile, hybrid, or waterfall delivery), ensuring the ways-of-working are explicit and followed.
- Partner with Engagement Leads and Client Directors to shape a top-notch client experience, including responsiveness, expectation management, and structured escalation handling.

3. Coordination of Global & After-Hours Work
- Oversee and coordinate after-hours and weekend change windows (e.g., production cutovers, platform migrations, major releases) in partnership with US-based PMs and TLs.
- Act as the primary offshore liaison during change events when assigned, ensuring alignment with approved im

📌 Senior Project Manager (Gurugram)
🏢 AHEAD
📍 Gurugram