Key Responsibilities
- Handle international outbound voice calls professionally for US customers.
- Deliver high‑quality customer interactions while meeting defined quality and compliance standards.
- Effectively negotiate and resolve customer queries or issues within agreed timelines.
- Maintain accurate and complete documentation of customer interactions in internal systems.
- Meet individual and team performance targets, including call quality, productivity, and adherence.
- Follow all process guidelines, policies, and regulatory requirements.
- Manage call volumes efficiently while maintaining a high level of customer satisfaction.
- Work collaboratively with team members and escalate issues when required.
- Demonstrate flexibility to handle a quick‑paced and demanding work environment.
- Participate in training, feedback, and coaching sessions for continuous performance improvement.

Experience
- Graduation is mandatory (no undergraduates).
- Minimum 1 year of core International VOICE process experience (pure voice only).




- Experience in International processes (Collections or Non‑Collections).
- Backend, blended experience is not eligible.
- Candidates must have all relevant experience documents from last 1 year of employment

Skills Required
- Excellent verbal and written English communication skills.
- Good negotiation skills.
- Basic PC and system navigation knowledge.
- Strong time management and organizational skills.
- Ability to handle multiple tasks & maintaining accuracy.
- Professional call etiquette with a customer‑centric approach

Perks and Benefits
- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
- Captive Unit Advantage: Work in a stable, secure environment with long

📌 Outbound Calling for US customers (Gurugram)
🏢 Encore Capital Group
📍 Gurugram