Job Description:

? Location: Bangalore, India
? Salary: ₹10,00,000 – ₹15,00,000 per annum
? Experience: 2 – 5 Years
? Qualification: Bachelor's Degree in Telecommunications, Computer Science, Electronics, Engineering, or related field

About the Role

We are looking for a highly motivated and technically skilled Technical Support Engineer to join a leading global networking and telecommunications technology company. The ideal candidate will serve as the primary technical representative for the India office and act as the bridge between customers and the global engineering team.

This role offers an excellent opportunity to work with advanced networking technologies, broadband solutions, GPON devices, routers, and Wi-Fi products while collaborating with international teams in a dynamic workplace.

Key Responsibilities

Customer & Technical Support
- Serve as the primary technical contact for customers in India.
- Understand customer requirements and provide technical support throughout the product lifecycle.




- Troubleshoot technical issues and coordinate with global engineering teams for resolution.
- Act as the communication bridge between customers and headquarters to ensure timely issue resolution.

Product Testing & Validation
- Manage product samples and support customer evaluation activities.
- Conduct product installation, testing, and validation in customer laboratory environments.
- Execute test scenarios and document results accurately.
- Collect and analyze technical logs, test reports, and system performance data.

Technical Coordination
- Prepare technical documentation, reports, and customer feedback summaries.
- Coordinate with engineering and product teams to address customer requirements.
- Support product interoperability testing and certification-related activities.

Infrastructure & Lab Management
- Setup, maintain, and troubleshoot local test environments and networking equipment.
- Manage laboratory infrastructure and testing devices.
- Provi

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