Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.
Global Reach with a Local Touch
- 140+ years serving healthcare
- Over 14,000 teammates worldwide
- Serving healthcare partners in 80 countries
- Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
- 40+ distribution centers
- Portfolio of 300 propriety and branded product offerings
- 1,000 branded medical product suppliers
- 4,000 healthcare partners served
Job Description
Job Position Summary
Reporting into the Supply Chain Director,
the Customer Service Manager of International Markets is the leader of Customer Service operations for direct delivery to International Market customers as well as for delivery from Distribution Center to Indian customers.
The customer Service Manager of International Markets owns the full “Order-To-Delivery” process (OTD).
He/She is accountable for the performance of the Customer Service operations: service level to customers, team-mates engagement and collaboration with other teams.
The Customer Service Manager drives improvements throughout Customer Service including information flows to customers.
Essential Job Functions
Master data management
- Have the master data managed in the ERP
Customer Order management
- Get Customer Service to own the full “Order-To-Delivery” (OTD) process from order entry to delivery and invoicing including update on dates and answer to customer enquiries.
- Get Customer Service Representative to ac
📌 Customer Service Manager (Nagpur)
🏢 Owens & Minor
📍 Nagpur
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