Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Managed Services Cross Technology Engineer L2 is a developing engineering role responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational Through the proactive monitoring identifying investigating and resolving of technical incidents and problems the Managed Services Cross Technology Engineer L2 is able to restore service to clients The primary objective of this role is to proactively review client requests or tickets and apply technical process knowledge to resolve them without breaching service level agreement SLA The Managed Services Cross Technology Engineer L2 focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud Security Networking Applications and or Collaboration etc This role may also contribute to support on project work as and when required What you ll be doing Key Responsibilities End to end management provisioning operations and maintenance of the entire underlying hardware infrastructure delivered as part of the scope Tools administration - Motadata - Ticketing and monitoring Server VMs Storage and Back up management Tape library Cisco server Netapp Nutanix and Dell experience Academic Qualifications and Certifications Bachelor s degree or equivalent qualification in IT Computing or demonstrated equivalent work experience 5 years of experience Knowledge and Attributes Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance and takes into account possible changing circumstances Abil