Job Title Manager Soft Service Summary Core Responsibilities Forecasting financial operating budgets and ensuring the set operating budgets are adhered Responsible for recruitment and staff selection process for the contractual employees as per company standards Assigning of equipment to staff monitor daily equipment use cleaning and maintenance Conduct daily morning meetings and briefing sessions with the contractual agency and staff Initiates and maintains an effective inspection program including rooms public areas employee work and locker areas storage areas recreation areas parking areas and landscaping Ensures that all equipment is clean and professional in appearance at all times Supports and supervises an effective inspection program for all the common touch points of customers on daily basis Ensuring pest control timelines calendar are created and implemented Training the team on adhering to the procedures and reporting of lost and found items Any escalations made by the guest ensure it is timely resolved and corrective actions are taken Inventories stock to verify adequate supplies Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies standards and procedures Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results Maintains strong working relationship with technical and projects team to ensure effective communications for operational issues Qualification and Experience required Graduate with at least 8 - 10 years of experience in a hospitality or retail industry in a supervisory role Must be highly organized and able to manage multiple priorities in a calm and effective manner Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals Preferred Qualities and Skills Strong work ethic intense drive and initiative for quality and customer serv

📌 Manager Soft Service (Chennai)
🏢 Cushman & Wakefield
📍 Chennai