Roles and Responsibilities
- Handle book-keeping/accounting activities, finalization of accounts, Reconciliations & Reporting, Statutory Compliances
- Assist in transition of new processes from existing and new clients.
- Ensure all work meets with the SLA/Compliance requirements of the business and client
- To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working
- To join client service review meetings and demonstrate expertise to bring value to the client and their organization.
- Develop and maintain effective client relationship.
- To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions
- Ensure any compliance incidents are reported and resolved correctly
- To support with the creation and updates of standard operating procedures and processes
- To ensure the team you are a member of delivers the required levels of service performance to clients
- Help coach and train other colleagues to achieve the required levels of performance and productivity
- Support with training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters
- To ensure all work undertaken for clients is billed accurately
- To help identify current revenue opportunities with clients
- To support in the collection of receivables from clients
- To identify further opportunities for process and efficiency improvements
- Support process improvements and ensure processing systems are fully utilized to achieve margin and productivity targets
- Assist in Recruitment process
- Assist/Provide Pre-Sales Support
- Communication - Managing day to day communication with Internal teams/Client/Client’s consultants and Auditors/External via emails/Calls
Required qualifications, training and technical knowledge:
- 6-7 years of experience (includes 2+ years of experience in handling above