Operational & Technical Responsibilities

Oversee order validation and processing of customer and intercompany invoices, ensuring accuracy and timeliness.

Manage Goods Receipt (GR) creation and support inventory management activities in alignment with business controls.

Supervise order preparation, order processing, and order management, including validation of purchase orders (POs) and supporting documentation.

Ensure compliance with internal controls, policies, and SLAs through regular internal quality audits.

Drive billing accuracy targets through robust validation, root cause analysis, and preventive controls.

Reduce billing-related write-offs, credit notes, and rework by a defined YoY / QoQ percentage through upstream issue resolution.

Ensure on-time invoicing SLAs are consistently met and invoices generated within agreed TAT) Team Management & Leadership

Lead, mentor, and support team members to ensure consistent performance and skill development.
Allocate work effectively, monitor productivity, and ensure timely completion of deliverables.





Coach team members on technical processes, quality expectations, and customer handling best practices.

Act as the first level of escalation for operational, client, or team-related issues and communicate risks proactively to management.

Foster a collaborative, high‑performance culture and act as a phenomenal team player by supporting ad‑hoc and cross‑functional requirements

Set clear team KPIs around billing accuracy, dispute reduction, on-time invoicing, and AR impact Process Improvement & Stakeholder Management

Identify process gaps and recommend solutions for efficiency, automation, and standardization.

Drive continuous improvement initiatives to enhance accuracy, turnaround time, and customer satisfaction.

Deliver high‑quality customer service by responding to internal and external stakeholder queries in a prompt, skilled, and solution‑oriented manner.

Partner closely with clients and internal teams

📌 Assistant Manager (Pune)
🏢 Wns Global Services
📍 Pune