Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Cross Technology Managed Services Engineer L2 at NTT DATA you will play an essential role in maintaining our clients IT infrastructure and systems Your expertise will help keep everything running smoothly by proactively monitoring identifying investigating and resolving technical incidents and problems You ll be the go-to person to restore services and ensure our clients satisfaction Your typical day involves managing work queues addressing incidents and requests within agreed SLAs and updating tickets with the actions taken By identifying analysing and logging issues before they escalate you ll be instrumental in maintaining service quality You ll also collaborate closely with other teams and clients to provide second-level support ensuring seamless communication and efficient problem resolution You will execute changes meticulously understanding and mitigating risks and contribute to the change management process with detailed documentation Your role includes auditing incident and request tickets for quality recommending improvements and identifying tasks for automation to enhance efficiency Additionally you ll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary Working within our diverse and inclusive workplace you ll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers Your responsibility also extends to contributing to various projects ensuring that all changes are approved and maintaining a positive outlook even in high-pressure situations To thrive in this role you need to have Moderate-level experience in manage

📌 Network Security Engineer (Mumbai)
🏢 NTT Data
📍 Mumbai