ABOUT WTF GYMS

WTF Gyms is building a technology-enabled, customer-first fitness network across Delhi NCR. We combine high-quality facilities, certified trainers, personalized fitness journeys, digital progress tracking and disciplined club operations. We are hiring Club Managers to take end-to-end ownership of individual clubs across six operating zones in Delhi NCR.

ROLE MISSION

Run a protected, profitable, high-energy club where members achieve results, employees perform to standard and every revenue and service metric is actively managed. This is a hands-on operating role, not an administrative desk position.

KEY OWNERSHIP AREAS

1. CLUB P&L; AND BUSINESS PERFORMANCE
- Own monthly revenue, contribution margin, controllable costs and club-level profitability.
- Build the annual and monthly operating plan and translate it into weekly and daily targets.
- Track membership revenue, personal-training revenue, renewals, collections, refunds, discounts and outstanding dues.
- Review daily MIS, identify variances and execute corrective action without waiting for month-end.




- Protect commercial discipline: approved pricing, discount controls, accurate receipts and zero revenue leakage.

2. MEMBERSHIP SALES AND RETENTION
- Own the complete funnel: enquiry response, appointment setting, walk-ins, trials, follow-ups, conversion and onboarding.
- Conduct daily pipeline reviews with the sales team and coach weak conversion stages.
- Improve renewal rate, member lifetime value and referral contribution.
- Personally handle high-value prospects, escalations and recovery of at-risk members.
- Partner with the Area Sales Manager on campaigns, corporate tie-ups, community outreach and local activations.

3. MEMBER EXPERIENCE AND SERVICE RECOVERY
- Maintain a visible presence on the gym floor and ensure members are welcomed, supported and heard.
- Monitor feedback, complaints, NPS/CSAT signals and online reviews;
close issues with documented root-cause action.
- Ensure onboarding, fi

📌 Club Manager (India)
🏢 WTF Gyms
📍 India