- Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables
- Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
- Manage the BAU to meet the agreed contractual service levels
- Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met.
- Effective manage the client communication and escalation management

Job Responsibilities

Typical Work Activities include:
- Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
- Review the team performance and tweak the targets and work with the team leads to achieve them
- Understand the SLA requirements and prepare a plan of action for remediation
- Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation.
- Prioritising work to ensure all SLA’s are adhered too.




- Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
- Work with multiple teams to provide ideas and input into improving the Smartstream solution.
- Responsible for Team performance and should be able to manage minimum of 10+ members.
- Team management with providing comprehensive feedback to develop the individuals and the team
- Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing
- Interview and recruit smart talent and effective management

Requirements
- Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
- Minimum 5+ years of experience in managing reconciliation process
- Sound knowledge of Investment Banking products predominantly Derivatives
- Detail understanding in Trade Lifecycle
- Understanding of Service Level Agreements (SLA) and management
- Understanding the process of est

📌 Manager (Bengaluru)
🏢 Smartstream
📍 Bengaluru