Job Description

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About the job:

Service Management Service Architecture is a senior technical role within BCSS Managed Services (Service Line Operate). Reporting to the Manager – Service Architecture and based in India, you will design end-to-end autonomous operations use cases that leverage AAA capabilities (Automation, Analytics & AI/ML) to create scalable, reusable, and high-value solutions for Ericsson customers. This is a non-24x7 shift role that interfaces with customers, Ericsson Service Delivery Units, MS Networks Portfolio Development, MA/BA teams, MSDMs, Service Owners, EOE Transition & Transformation Managers, SDAP and SLOP Management.

What will you do:
- Lead design and develop high-level, end-to-end architectures for Automation, Analytics and AI/ML (AAA) solutions that align with business objectives and customer needs.
- Translate business and customer requirements into technical solutions, perform use-case requirement analysis and identify opportunities to aggregate scenarios for effective infrastructure utilization.
- Create scalable, modular,



and reusable reference designs and frameworks to streamline repetitive tasks, orchestrate workflows, and enable automated decision-making.
- Define success criteria, validation techniques and ensure repeatability of results across environments; contribute AAA features to roadmaps and EOE objectives.
- Collaborate with cross-functional teams (delivery, engineering, product, governance) to ensure solution feasibility, optimize analytics workflows and enable operational automation.
- Drive AAA adoption by providing thought leadership, staying current with industry trends and best practices, and evangelizing approaches that improve velocity and reusability.
- Provide technical guidance and mentorship to team members, and support Service Operations Governance both internally and with customers as needed.

You will bring:
- Education: Degree in Engineering (ECE/CSE/IT) or equivalent; MBA or advanced d

📌 Service Architect (Noida)
🏢 Ericsson
📍 Noida