Job Description

Key Responsibilities

Team Management:
- Supervise and provide guidance to the QA team.
- Ensure team adherence to quality control procedures and protocols.

Quality Control:
- Auditing the transactions calls & emails
- Develop and maintain QA metrics and reports.
- Implement corrective actions to address any product deficiencies.

Policy and Procedure Development:
- Assist in the development and implementation of quality control policies and procedures.
- Ensure compliance with industry regulations and standards.
- Keep up to date with changes in industry standards and regulations.

Continuous Improvement:
- Identify areas for improvement in the QA process and suggest enhancements.
- Process improvement projects to be identified from the Queries, requests & Complaints received
- Participate in continuous improvement initiatives and projects.
- Work with cross-functional teams to resolve quality issues.

Documentation and Reporting:
- Maintain accurate and up-to-date records of QA activities and findings.
- Prepare and present QA reports to senior management.




- Ensure all quality documentation is properly filed and maintained.

Customer Focus:
- Implement customer feedback (CSAT/ NPS) into the quality improvement process.
- Ensure that customer requirements are understood and met.

Qualifications

Education: Bachelors degree is a must.

Experience:
- Minimum of 3-5 years of experience in quality assurance, preferably in a supervisory or managerial role.
- Experience in the BFSI/ ITES/ BPO is a plus.

Skills:
- Strong understanding of quality control procedures and regulatory requirements.
- Excellent analytical and problem-solving skills.
- Proficient in quality management software and tools.
- Solid leadership and team management skills.
- Effective communication and interpersonal skills.

Personal Attributes
- Detail-oriented with a focus on accuracy and quality.
- Ability to work under pressure and meet deadlines.
- Proactive and self-motivated

📌 We are hiring For (Mumbai)
🏢 Avanse Financial Services
📍 Mumbai