This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 2500000 (ie INR 12 - 25 LPA)

Min Experience: 5+ years

Location: Chennai
JobType: full-time

We are seeking an experienced Salesforce Administrator to support and maintain a business-critical Salesforce CRM environment used across commercial and support functions. This role will serve as the primary point of contact for Salesforce-related requests, incidents, and user support while working closely with global stakeholders, particularly teams based in Germany.

The ideal candidate will have solid Salesforce administration expertise, excellent stakeholder management skills, and a service-oriented mindset. You will play a key role in ensuring smooth CRM operations, resolving user issues, maintaining data quality, supporting business processes, and driving continuous improvements across the Salesforce ecosystem.

Requirements

Key Responsibilities:
- Support the daily operation of Salesforce environment as our main CRM platform.
- Respond to Salesforce-related questions, requests,



and issues from stakeholders across Sales, Marketing, Customer Success, Finance, and other business teams.
- Manage, track, and update support tickets in Jira, ensuring timely and clear communication with stakeholders.
- Troubleshoot user issues, investigate root causes, and coordinate resolution with internal teams.
- Support user management, data quality, basic configuration, reporting, and process-related requests in Salesforce.
- Document in Confluence solutions, processes, known issues, and user guidance to improve knowledge sharing and reduce repeated requests.
- Collaborate closely with colleagues in Germany and other international locations to understand business needs and priorities.
- Help identify opportunities to improve Salesforce usability, data consistency, and business process efficiency
- Ensure requests are handled professionally, accurately, and in line with agreed priorities and service expectati

📌 Senior Salesforce Administrator (Chennai)
🏢 Weekday AI
📍 Chennai