About the Team:

DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re responsible for creating, maintaining, scaling and securing infrastructure used by many teams for critical workloads.

DevOps team work in following areas:
- Production & Development Infrastructure Provisioning and Maintenance
- Database Infrastructure
- Automations
- Core Infrastructure (Scalability, Performance & Optimisation)
- Security & Compliance
- Engineering Processes

You’ll be in a team that maintains, builds and scale infrastructure that will host the production workload as well as support internal engineering teams. You’ll make decisions with a significant impact on Helpshift.

Requirements

Responsibilities:
- Design, implement, and maintain secure CI/CD pipelines for automating deployment, configuration, and testing processes.
- Own Helpshift production services and ensure complete monitoring coverage, troubleshoot and fix production issues.




- Build a seamless zero-downtime process to upgrade our core infrastructure (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis)Move us to a region with no downtime. Build a cloud infrastructure that’ll be easy to move to a different cloud service provider.
- Collaborate with development and operations teams to integrate security practices into the software development lifecycle.
- Conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate security risks.
- Develop and maintain infrastructure as code (IaC) templates for provisioning and configuring cloud resources securely.
- Monitor and respond to production incidents, including investigation, containment, and remediation activities.
- Stay up-to-date with the latest security threats, vulnerabilities, and best practices, and make recommendations for continuous improvement.
- You will play a pivotal role in ensur

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