Process Initiatives, Governance & Service Management

Role Purpose: To strengthen the Change the Bank capability within Mizuho Global Services by leading structured process initiatives, governance forums, service management reviews, productivity improvement, benefit tracking, and cross-functional transformation across Operations.

Position Summary

Change the Bank role will be responsible for driving process improvement, governance discipline, service management, and transformation delivery across Mizuho Global Services Operations. The role holder will partner with Operations, Risk, Technology, Quality, Business Management, and senior stakeholders to identify opportunities, prioritize initiatives, execute process changes, and sustain measurable advantages.

The position is expected to operate as a transformation orchestrator and governance enabler. The individual should be able to convert business issues into structured change initiatives, facilitate senior governance forums, produce executive-level MI, and ensure that improvements are embedded into BAU operations with clear ownership,



KPI tracking, and benefit validation.

Key Accountabilities

A. Process Initiatives & Operational Excellence
- Lead end-to-end process diagnostics across Operations functions, including As-Is assessment, pain-point identification, root cause analysis, and To-Be process design.
- Drive process reengineering initiatives to improve turnaround time, right-first-time quality, productivity, control effectiveness, and stakeholder experience.
- Facilitate workshops with Operations SMEs, line managers, control teams, technology partners, and business stakeholders to identify transformation opportunities.
- Apply Lean, Six Sigma, Kaizen, value stream mapping, and structured problem-solving methods to simplify processes and remove non-value-added activities.
- Prepare business cases, initiative charters, implementation plans, and benefit tracking templates for approved process improvement projects

📌 Process Initiatives, Governance (India)
🏢 Mizuho
📍 India