Responsibilities Key Deliverables As a Relationship Manager within Mahindra Mahindra Ltd s Operations division dedicated to EV Charging Infrastructure you will serve as the primary liaison between our customers and the technical support teams Your role will involve addressing and resolving a wide spectrum of technical queries related to EV chargers and installation support ensuring the highest standards of customer satisfaction Your responsibilities include providing expert consultation to customers by offering immediate and tailored solutions based on their specific needs fostering a consultative service approach Engaging proactively with Resident Welfare Associations RWAs and DISCOM authorities will be essential to facilitate approvals address product-related questions and ensure adherence to installation safety protocols You will collaborate closely with the Sales and Service teams across various dealership levels Authorized Dealers and Powerol Dealerships as well as Area Regional and Zonal Offices to manage service delivery and customer engagement efficiently Monitoring and utilizing the Dealer Management System DMS will be crucial for tracking service calls and orchestrating on-ground activities such as site surveys installations and commissioning efforts Part of your duties will involve reinforcing service processes at Powerol dealerships to ensure robust and consistent customer support You will guide and educate sales teams and customers on the technical and procedural aspects of charger installation empowering them with the right knowledge about necessary groundwork at the installation sites Technical guidance to the Powerol field team is another essential aspect including support related to site readiness and operational challenges You will liaise effectively with municipal authorities and DISCOM bodies to resolve any on-site obstacles maintaining smooth project execution In addition to remote troubleshooting and in office visitations you will maintain an up-

📌 Relationship Managers (Pune)
🏢 Mahindra & Mahindra
📍 Pune