Key Deliverables by Level Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools e g ServiceNow Follow proper inventory handling tagging and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines Field Services Technician II Lead Single Man Sites Independently manage onsite IT support at single-person or lead-assigned locations Serve as the primary contact for end-user technical needs Own AV conference room setup maintenance and issue resolution Execute full lifecycle support imaging deployment recovery e-waste Oversee inventory reconciliation and tool usage Prioritize and resolve tickets aligned to SLA targets Identify recurring issues and suggest process improvements Provide informal mentorship and support to visiting or junior technicians Uphold Astreya s quality and service standards through qualified communication and client interaction Essential Duties and Responsibilities All Levels End-User Support Provide onsite and remote technical support for end users including desktops laptops peripherals and mobile devices Troubleshoot and resolve common hardware and software issues Deliver a high-quality customer-focused service experience in a timely manner Ticket Management Receive document and close support requests in ITSM tools e g ServiceNow Prioritize tickets based on urgency and impact Escalate complex or unresolved issues following defined protocols Hardware Deployment Recovery Assist with or independently perform workstation deployments device imaging and equipment setup Support device recovery re-imaging and e-waste processes according to lifecycle guidelines Ensure accurate labeling tagging and asset tracking for all de

📌 Field Services Technician I (Bengaluru)
🏢 Astreya
📍 Bengaluru