Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,
floor protection mats.
For more details: https://www.initial.com/in/
About the Role:
● The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, current business development, issue resolution, and CRM accuracy.
● The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team,
and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Customer Relationship Management
Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.
Build long-term relationships with customers by understanding their business needs.
Ensure every assigned customer receives proactive engagement as per defined frequency.
● Account Retention & Renewals
Drive timely renewal of customer contracts.
Follow up on upcoming contract expires.
Coordinate with internal stakeholders to ensure smooth renewal execution.
Reduce customer churn through proactive engagement.
● Revenue Growth
Identify cross-selling and upselling opportunities within existing accounts.
Generate qualified leads for the Key Account Manager (KAM).
Support price increase initiatives and negotiate renewals where applicable.