Job Title: Client Program Specialist Salary: 45,000-50,000 per month
Location: Hybrid/Remote, Mohali (PB)
Shift Schedule: 8:30 PM to 5:30 AM (Night Shift)
Under the direct supervision of the Manager, Client Services the Client Program Specialist serves as the primary point of contact for all assigned client(s) and temporary workers. The Client Program Specialist contributes to the growth and profitability of the account through the management of strong relationships with the client(s), fulfillment of the client's staffing services agreement, and maintaining solid relationships with the temporary workers. The Client Program Specialist will manage the day-to-day interaction with the client and employees, assist with identifying process improvements, and ensure service level agreements are met.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The Client Program Specialist will be accountable to managing the full requisition process for assigned clients.
The Client Program Specialist will provide immediate front-line customer service to management team, associates, vendors, and client hiring partners.
Input and maintain all requisitions into required systems based on client structure and service level agreements.
Coordinate job order distribution and communicate customer needs with approved vendors via phone, email, and/or Vendor Management System.
Coordinate all interview scheduling either independently or with support of other staff as needed.
The Client Program Specialist will be responsible for ensuring all program related onboarding activities have been completed prior to any contingent worker reporting to a client site.
Support Pre-Onboarding, includes consultation with hiring manager/client contact, gathering job descriptions, pay information, etc. May conduct new employee orientations in person, when applicable, or by phone to outline payroll, benefits, policy and procedure information.
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