At DuPont our purpose is to empower the world with essential innovations to thrive We work on things that matter Whether it s providing clean water to more than a billion people on the planet producing materials that are essential in everyday technology devices from smartphones to electric vehicles or protecting workers around the world Discover the many reasons the world s most talented people are choosing to work at DuPont Overall application IT point person for customers IT community and other constituents in and outside organization Lead all operational service quality and work status meetings relating to product service delivery Work with the user community to develop service levels assist in scoping functional enhancements and manage expectations Ensure all aspects of changes that can affect service quality are properly communicated tested trained approved etc Assume a key role in demand management prioritization processes as they relate to prioritizing tracking and implementing work requests Ensure processes and documentation are written and UpToDate to enable training operational support test scripts problem-management escalation disaster recovery root cause analysis etc Serve as the primary application contact with IT community - including Security business-facing IT leaders vendors and 3rd parties to represent application Participate in evaluating elements of the application s life cycle as it relates to ever-evolving technology standards and business conditions Negotiate times for planned outages to reduce risk while supporting system stabilization efforts Ensure that training is conducted as necessary so that users can fully understand existing new configuration business rules and features Support management s efforts to standardize processes and procedures across IT and the corporation globally and adhere to the same Raise awareness of recent application needs recognizing opportunities to leverage resources and applications Ensure that new functionality is

📌 Sap Make Service Delivery Lead (Hyderabad)
🏢 DuPont
📍 Hyderabad