This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity based in India.
This role is an opportunity to become a trusted technical expert supporting enterprise customers across mobile security, endpoint protection, and cybersecurity solutions.
You will own complex customer issues from initial investigation through resolution, combining technical troubleshooting with strong customer communication.
The position sits at the intersection of mobile applications, SaaS platforms, cloud infrastructure, and security operations.
You will investigate product behavior, diagnose issues, validate fixes, and collaborate closely with engineering, product, QA, and customer success teams.
Your work will directly influence customer satisfaction, product reliability, and the continuous improvement of security solutions.
The environment is collaborative and quick-paced, with opportunities to work across teams and time zones on technically challenging problems.




This role is well suited to a self-driven engineer who enjoys solving problems, learning new technologies, and advocating for customers.
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Accountabilities:
Own customer-reported technical issues from investigation through resolution, maintaining clear communication and ensuring a high level of customer satisfaction.
Troubleshoot and debug mobile applications, SaaS-based solutions, endpoint security environments, and related infrastructure to identify root causes and durable solutions.
Develop strong expertise across mobile threat defense, mobile applications, device security, mobile device management, and enterprise security technologies.
Validate customer-specific fixes and product releases in collaboration with QA teams, and support technical documentation for customer requirements and solutions.
Gather customer feedback, identify recurring product issues, and follow established escalation

📌 Customer Support Engineer (India)
🏢 Jobgether
📍 India