Req ID 348125 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Senior Specialist - M365 Teams Sharepoint One drive to join our team in Bangalore Karn taka IN-KA India IN A customer-centric approach with a focus on delivering high-quality support Strong verbal and written communication skills with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey Flexible working in US business hours or shifts supporting 24X7 steady state operations Individuals understand their own area and can perform all facets of their role Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks Performs a variety of maintenance tasks associated with the support modification and updating and patching servers also include software installations upgrades and tests Works on abstract and complex problems requiring evaluation of intangible variables Integrates trends data and information into plans deliverables and recommendations Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions Regularly exercises discretion and independent judgment on technical matters Positive working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job Builds deeper understanding of processes procedures customers and organization Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent Performs root cause analysis on failed components and implements corrective measures Flexibility to adapt to changing technologies and environments wit