Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Data Centre Remote Technical Support Engineer L1 is an entry level engineering role responsible for providing a qualified remote technical support service to clients by identifying and resolving technical incidents and problems Through pre-emptive service incident and resolution activities this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests process events and resolution incidents result in zero missed service level agreement SLA conditions What you ll be doing Key Responsibilities Maintains the support process and ensures that requests for support are handled according to the procedures Use service assurance software and tools to investigate and diagnose problems collect performance statistics and create reports working with users other staff and suppliers as appropriate Identify and resolve problems following agreed procedures Carry out agreed maintenance tasks Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service and initiates or reports these actions Prioritizes and diagnose incidents according to agreed procedures Investigate causes of incidents and seeks resolution Escalate unresolved incidents and follow up until incident is resolved Provide service recovery following resolution of incidents Document and close resolved incidents accordi

📌 Ms Engineer (Bengaluru)
🏢 NTT Data
📍 Bengaluru