Position Description
Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 94,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve.
This is a excellent opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: ServiceNow Architect
Position: Architect
Experience: 9 yrs to 12 Yrs
Category: Software Development
Main location:
Bangalore / Chennai
Position ID: J1125-1296
Employment Type: Full time
Role Summary
Own end‑to‑end architecture for ServiceNow ITOM Health, covering Event Management and Health Log Analytics. Engage directly with clients to lead discovery, shape roadmaps, and design scalable patterns that reduce event noise, speed up triage, and improve service health. Provide technical leadership to development teams and ensure alignment with CMDB/Service Mapping and CSDM.
Experience: 8+ years ServiceNow experience with 2+ years hands‑on ITOM Health architecture.
Your future duties and responsibilities
Key Responsibilities
Lead client workshops: discovery, requirements, use‑case definition, and success criteria (MTTD/MTTR, noise reduction, actionable insights).
Design event ingestion strategies via MID Servers, SNMP, syslog, REST, webhooks, and IntegrationHub spokes/connectors.
Define normalization,
📌 ServiceNow Architect (Bengaluru)
🏢 CGI
📍 Bengaluru