Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: IPC
Position: SSE/LA
Experience: 4 to 7 years
Category: Software Development/ Engineering
Shift: 24/7 Rotational Shift
Main location: Bangalore
Position ID: J0826-0459
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience.
Incident Management Responsibilities
Incident Logging & Categorization: Record incidents accurately, classify them by type, and assign priority based on impact and urgency.
Diagnosis & Resolution: Investigate issues, apply workarounds or fixes to restore normal service as quickly as possible.
Communication: Provide timely updates to stakeholders and users throughout the incident lifecycle.
Closure & Documentation: Validate resolution with the user, close the incident, and document details for future reference.
Post Incident Review: Participate in reviews to identify improvement opportunities and prevent recurrence.
Problem Management Responsibilities
Root Cause Analysis: Investigate underlying causes of recurring incidents using structured techniques.
Known Error Database Maintenance: Document known errors and workarounds for quicker resolution in the future.
Proactive Problem Management: Identify potent
📌 Incident, Problem and Change Management (Bengaluru)
🏢 CGI
📍 Bengaluru
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