Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Sr. Support Analyst
Position: Sr. Support Analyst
Experience: 5 - 7 Years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0526-1022
Responsibilities
Direct Responsibilities
5 + years of experience in Axiom development/production support.
Ability to understand and architect Axiom solutions for production support activities.
Versatile working in shifts, with at least 1 week of night shift in a month.
Provide L1L2 tier production support (oncall rotation) for Axiom jobs in production.
Able to understandwrite roubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Axiom platform.
Collaborate internally and external sources to maintain SLA and provide escalations.
Maintenance of the Axiom Reporting platform infrastructure (upgrades, patches, health monitoring). . Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.
Undertake Incident, Change and Problem management activities within the scope of the team.
Troubleshooting Axiom jobs and follow escalation procedures to resolve the issue.
Collaborate and work with development team on L3 issues and follow the task to completion
📌 Sr. Support Analyst (Mumbai)
🏢 CGI
📍 Mumbai
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