Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Five9 Tool Support
Position: SE
Experience: 4 to 10 years
Category: Software Development/ Engineering
Shift: EST business hours (5:30 PM IST to 2:30 AM IST)
Main location: Bangalore, Chennai
Position ID: J0726-1665
Employment Type: Full Time
Education Qualification:
Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience.
Five9 Tools Support Job Responsibilities include:
Administer, maintain, and support the Five9 Intelligent Cloud Contact Center platform to ensure high availability and performance.
Configure and manage inbound/outbound call flows, IVRs, ACDs, campaigns, and routing strategies to optimize customer interactions.
Develop and maintain integrations between Five9 and enterprise applications using REST APIs, web services, and event driven solutions.
Integrate Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and other business applications.
Automate user provisioning, queue management, campaign configuration, and operational processes through Five9 APIs and SSO solutions.
Troubleshoot and optimize contact center integrations, analytics, and system performance while collaborating with business and technical teams to deliver scalable s