Description

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and adaptable access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

Your Role at Relatient:

We’re seeking a Senior Site Reliability Engineer (SRE) to join our team to lead production reliability, observability, and operational excellence across our cloud-hosted healthcare platform. Our office is in Amar Tech Park and brings in an amazing culture where we focus on work that makes a difference.

This role is responsible for ensuring the availability, performance, scalability, and resiliency of mission-critical customer-facing platforms, including Patient Scheduling, Patient Engagement, Voice, Chat, Messaging, APIs, Reporting, and Healthcare Integrations.

The Senior SRE partners closely with Engineering, Infrastructure, Security, Product, Customer Support,



and Implementation teams to proactively prevent customer-impacting incidents, improve production stability, automate operational processes, and continuously enhance the reliability of our cloud-native applications and services.

How You’ll Make an Impact:

Own the operational excellence, reliability, availability, performance, and production readiness of Relatient's customer-facing platforms and services.
Lead P1/P2 production incidents, coordinating end-to-end incident response, stakeholder communication, service restoration, root cause analysis, and post-incident reviews.
Proactively detect, investigate, and resolve production issues before they impact customers through effective monitoring, observability, and operational reviews.
Design, implement, and continuously improve observability, monitoring, alerting, SLIs, SLOs, Error Budgets, and operational KPIs.
Monitor and troubleshoot cloud-native applications, APIs, databases, messaging platforms, third-par

📌 Sr. Site Reliability Engineer (India)
🏢 Relatient
📍 India