Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Positions in this function are responsible for development and interpretation of employment policies and practices, as well as consultation with the Employee Center and People Team on high-risk, high-level, or organization-impacting workplace issues to ensure internal equity and legal compliance. Function is also responsible for risk mitigation and compliance activities, including responding to employment claims filed with external agencies, union avoidance and affirmative action requirements.



In roles outside the United States, managers in this function may also be responsible for Employee relations. The ERES titles are intended to be used for these employees. Generally work is self-directed and not prescribed.
Primary Responsibilities:
ERL_Manage Employee Relations Cases
Ensure appropriate and timely response to workplace issues (e.g., phone coverage, service requests)
Ensure cases are opened and closed as required
Manage case volume
Ensure comprehensive documentation of ER cases (e.g., including all relevant information)
Interpret, apply and ensure compliance with relevant company policies and applicable governmental laws/regulations for specific ER cases
Identify appropriate actions for employees, managers and HCPs to take
Escalate cases as appropriate (e.g., based on salary grade, issue complexity, legal/business risk)
ERL_Provide Consulting/Expertise on Employee Relations Issues
Maintai

📌 Senior Employee Relations Analyst (Pune)
🏢 UnitedHealth Group
📍 Pune