We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned qualified with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise
while delivering exceptional customer service.
As Part Of The Support Engineering Team, You Will
Troubleshoot complex issues and enhance the user experience for HealthEdge customers.
Provide technical support to both internal and external clients across hosted and on-premises environments.
Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.
Collaborate with IT,
operations, product development, product management, and other stakeholders
to drive innovation and continuous improvement.
Utilize a broad range of technologies and develop deep knowledge of HealthEdge products to ensure high-quality support delivery.
This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.
The Product
HealthRules® Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processing—available on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 90–97% first-pass auto-adjudication rates and over 99% accuracy. It em
📌 Senior Tech Services Engineer (Bengaluru)
🏢 The Blue Venture Fund
📍 Bengaluru
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