This hybrid role as SPE Policy Servicing focuses on accurate and timely administration of policy changes and servicing requests for insurance customers while working rotational shifts. The specialist uses strong MS Office skills to handle documentation reporting and policy records to maintain data integrity. Contributions help improve customer satisfaction regulatory compliance and operational efficiency across the servicing lifecycle.
Responsibilities
Manage end to end processing of policy servicing requests to ensure accurate updates and timely resolution in line with internal servicing standards and regulatory expectations.
Handle daily queues of service requests such as policy information updates cancellations reinstatements and premium corrections while maintaining high levels of quality and productivity.
Review policy documentation and customer instructions to validate completeness consistency and eligibility before performing any servicing action in the core administration systems.
Use MS Office tools to prepare maintain and reconcile servicing logs trackers and exception reports to enable transparent monitoring of work volumes and turnaround times.
Create and update structured documentation in spreadsheets and text files that captures key servicing details helping improve traceability and audit readiness for all processed cases.
Collaborate with operations colleagues and support teams in the hybrid work environment to clarify servicing queries resolve discrepancies and improve end to end processing flows.
Respond to internal stakeholder requests by providing transparent policy servicing information status updates and data extracts using standardized templates and reports built in MS Office.
Contribute to process improvement discussions by sharing recurring servicing issues data quality observations and change impact insights that help refine procedures and controls.
Support rotational shift operations by planning work allocation managing handovers a