Company Description
Orderart Software Solutions is a cloud-based SaaS platform helping transform the Australian hospitality industry. We provide restaurants and cafés with an integrated suite of solutions, including websites, business automation, POS and payments, delivery integrations, marketing tools, and digital signage—all managed through one user-friendly platform.

Our mission is to simplify restaurant technology so hospitality businesses can focus on delivering exceptional customer experiences while their technology runs seamlessly in the background.

Role Description
Customer Success Manager (Remote) | SaaS Technology – Hospitality Industry
We are looking for a hands-on, customer-focused Customer Success Manager to support our growing portfolio of hospitality clients.

This full-time remote role combines day-to-day customer support with customer success and relationship management. A key part of the position involves managing support tickets, live chat and email enquiries, troubleshooting issues, coordinating technical escalations,



and ensuring customers receive timely and skilled resolutions.

You will also onboard new customers, assist with platform configurations, conduct product training and demos, and guide clients on best practices to help them get maximum value from Orderart.
The role requires strong ownership of customer issues from initial enquiry through to resolution, while proactively building relationships, monitoring customer satisfaction, and identifying opportunities to improve adoption and retention.

You will work closely with our sales, product and technical teams to communicate customer feedback, coordinate issue resolution and continuously improve the overall customer experience.

Key Responsibilities
Manage customer support tickets, live chat and email enquiries.
Troubleshoot customer issues and provide clear, timely resolutions. Own customer issues from initial contact through to resolution and follow-up.
Escalate technical issues

📌 Customer Success Manager (India)
🏢 Orderart Software Solutions
📍 India