? Hiring: Process Lead – Manufacturing IT Applications | Chennai (Ambattur) - Engineering Background - Process Excellence, Six Sigma, Lean, Manufacturing Digital Automation
CTC: 10 L Maximum
We're looking for an experienced Process Lead with a robust Engineering background to drive Process Excellence and Manufacturing application lifecycle management for our Chennai team.
About the Role
As Process Lead, you'll own end-to-end manufacturing application processes — incident, problem, change, and release management — while driving continuous improvement across our Manufacturing Digital / Mfg Digital and Automation landscape. You'll be the key bridge between business stakeholders and IT teams, ensuring service excellence in a fast-paced manufacturing environment.
Key Responsibilities
? Lead end-to-end application process analysis in a manufacturing environment
? Define, implement, and continuously improve support & delivery processes
? Ensure adherence to ITIL best practices
? Drive Process Excellence and Automation initiatives across application support
? Manage SLAs,
KPIs, and service delivery metrics
? Govern L1/L2/L3 support models
? Partner with development, infrastructure & security teams
What We're Looking For
✅ BE / BTech — Engineering background required
✅ 5–7 years' experience, preferably in IT Services or Medical Devices / Life Sciences
✅ Strong knowledge of manufacturing processes, Industry 4.0 / Smart Manufacturing
✅ Experience with ERP tools, ticketing systems (ServiceNow, Remedy, Jira)
✅ Understanding of enterprise application architecture (web, cloud, APIs)
✅ Six Sigma / Lean certification (Black Belt preferred)
✅ Strong communication & leadership presence to drive change