Implementation Manager
Function: Customer Delivery & Implementation | Travel: As-Required (customer site) | Reports to: Head- AI Value Delivery

Mission
Own and deliver the customer roadmap, including AI use cases and platform features end to end. The Implementation Manager is the organization's principal representative at the customer, driving delivery, stakeholder coordination, adoption, and value tracking.

Role Overview
The Implementation Manager represents the organization in office at the customer and acts as the single point of accountability for that customer's roadmap. This role owns the relationship between the customer and internal teams (engineering, solutioning, and platform) ensuring they are aligned and mobilized around agreed customer outcomes. The Implementation Manager travels to customer sites as needed, builds and protects customer trust, and owns customer-facing outcomes and deliverables.
Each Implementation Manager manages multiple accounts at a time and is expected to develop a deep working understanding of each customer's business context, priorities,



and constraints to make sound delivery and prioritization calls on their behalf.
Base Location should be Delhi NCR / Bhopal.

Key Responsibilities
• Own and drive the customer roadmap, including AI use case delivery and adoption, from commitment through to realized value.
• Represent the organization at the customer, serving as the primary point of contact and the trusted face of the organization on-site.
• Align internal engineering, solutioning, and platform teams around customer priorities; unblock cross-team dependencies and hold internal teams accountable to customer commitments.
• Travel to customer sites as required to maintain proximity, strengthen relationships, and resolve issues in person.
• Build and sustain customer trust through consistent, transparent, and proactive engagement.
• Develop and maintain a strong understanding of each customer's business, context, and strategic prioriti

📌 Implementation Manager (New Delhi)
🏢 Sutra.AI
📍 New Delhi