Job Title: SAP Service Delivery Manager (SAP AMS / ITSM)
Location: India(Remote)
Shift: Must be available to work until 2:00 PM US CST
Experience: 10+ Years (Minimum 4+ Years as SAP Service Delivery Manager / SAP AMS Lead)

About the Role
We are looking for a highly driven SAP Service Delivery Manager (SDM) to lead SAP Application Management Services (AMS) and ensure operational excellence across the SAP landscape. This role requires a strategic leader who can effectively manage SAP service delivery, vendor governance, ITSM processes, and business stakeholder expectations while ensuring high service quality and continuous improvement.
The ideal candidate is a proactive leader with exceptional communication skills, solid operational governance experience, and the ability to drive accountability across global support teams. This individual will serve as the bridge between business stakeholders, internal IT teams, and external AMS partners, ensuring seamless service delivery and business continuity.

Key Responsibilities
SAP Service Delivery & Operations




- Own end-to-end SAP AMS service delivery across multiple SAP modules including PP, MM, SD, EWM, and FI.
- Ensure day-to-day SAP support operations meet agreed SLAs, KPIs, and business expectations.
- Drive operational excellence by ensuring timely resolution of incidents, service requests, and defects.
- Monitor SAP service health and proactively identify operational risks.

ITSM Process Management
- Establish, govern, and continuously improve ITSM processes including:
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Demonstrate strong understanding of Major Incident (P1) and High Priority Incident (P2) management, escalation paths, and business communication.
- Lead bridge calls during critical production incidents and coordinate cross-functional teams to restore services quickly.
- Drive Root Cause Analysis (RCA) and preventive actions for recurring issues.

Vendor & Sta

📌 SAP Service Delivery Manager (Panipat)
🏢 Ledelsea
📍 Panipat