Location Name: Nellore

Job Purpose

To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
To ensure the processes and policies are adhered to in the field

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
Tracks daily movement of numbers in accordance with DRR and meeting the area level target
Monitors target vs achievement, reviews with the RO's regular intervals
Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management




Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
Coordinates with inter departments issues and get the solutions within TAT
Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
Evaluate team’s weakness and strength and translates the performance to an aspirational level
Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
Meets, assesses recent agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agenci

📌 Area Manager (Nellore)
🏢 Bajaj FinServ
📍 Nellore